Returns & Refunds
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. If for any reason you aren't completely satisfied, you can return any item in its original condition within 7 days of the date of shipment for a refund or exchange less Linor's shipping cost for sending the item to you. Additionally, customer pays return shipping unless otherwise verified with a customer representative.
You can cancel or change your order within 24 hours of placing your order without paying any fees. But after more than 24 hours, once we have shipped your order, we will not be able to cancel the delivery, after the order is already in transit, shipping may be charged, which will be borne by the customer. If you need to cancel your order, please contact us as soon as possible.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
You have 72h If you would like to report damages, or should there be any issues that would require a replacement or spare piece for your ordered product, please read the following steps carefully:
Make sure to retain the package and packaging materials from our products to successfully address your claim.
Submit clear photos of the exterior and internal packaging and the issue that is being reported, along with a photo of the shipping mark (the white sheet on the box with the barcode)
Finally, provide a brief explanation of the issue and how it occurred.
If you receive a product with wrong or damaged accessories, please rest assured that we will provide you with free replacement parts.
Exceptions / non-returnable items
× Certain types of items cannot be returned, like custom products (such as special orders or personalized items).
× Products are damaged by misuse, mishandling, or poor maintenance (such as man-made damage, violent installation).
× Please note that all children's sofas are inflatable products, and due to the high return shipping costs associated with these items, customers are responsible for covering the return shipping expenses. Therefore, these items are not eligible for return.
× Unfortunately, we cannot accept returns on sale items or gift cards.
How to get the authorization to return the items:
Log in your Linor account.
Find “My Order” and click the “Return” button.
Check the product(s) you need to return, choose the reason, and submit the request.
Pack the item(s). Please make sure all parts are packed in the original way.
Ship the package(s) via trackable shipping methods. Provide us with the tracking number and carrier. Please note: untrackable return will delay the refund.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 3-5 business days, Please remember it can take some time for your bank or credit card company to process and post the refund too.
Return address：20301 E Walnut Dr N, Walnut, CA.
JANICE Tel: 909-330-3868
Please note: for credit card payment method, please allow up to one billing cycle for your account to be credited. Please do not request a charge back from your credit card company during the return process due to the time it takes to resolve charge back disputes. Please be patient and wait for the return process to run its course. Or if an unusual delay occurs, please feel free to contact us for assistance.
Any other questions, please contact us at firstname.lastname@example.org